PonyCycle® Product Enquiries

Is it safe?

Childrens' safety has always been our first priority when designing the PonyCycle® toy. For this reason, we have chosen only high quality, non-toxic materials for each component. PonyCycle® meets ASTM-963 and EN-71 Safety Standards. Used as intended, it is both safe and reliable.

Is it fun?

Absolutely! PonyCycle rides like a REAL pony. Your kiddo will love it!

How do you ride the pony?

Help your child on to the saddle, and have them put their feet on the stirrups. They'll need to push down to get the pony moving forward. When you step on the floor, the pony will stop. That's it!

How can I determine the right PonyCycle® toy size for my child?

Small (size 3) is fit for ages 3 to 5, and Large (size 4) is fit for ages 4 to 8. Click here to find out more about how to choose the right pony for your little one.

How do I assemble the pony?

Please view our assembly instructions on our Blog here for information and a video for further assistance.

Can the pony ride on slopes? What kind of surfaces can it be used on?

For childrens' safety, the PonyCycle® cannot be played on slopes. Please ride on flat and smooth ground.

Can PonyCycle® be ridden on wooden floors? What about carpet?

The wheels of the PonyCycle® are smooth and is able to be used on hardwood floors. Please note NOT to apply brakes on wooden floors, as it may leave marks due to rolling friction. In particular, don't push the pony when applying the brake. PonyCycle® can work on thin carpet without any issues, with a little more push required to move forward on thick carpet.

Does PonyCycle® go backwards?

For kids' safety, our R&D specially designed the one-way wheel to prevent the pony from being able to move backward.

PonyCycle® Online Shipping


• We ship Australia-wide via calculated shipping cost.

• In transit shipping time can range from 3-7 business days after your order ships depending on your location and which fulfillment center your order shipped from.

• All orders will receive a confirmation email once received.

• Orders placed on Sundays or public holidays are handled on the following Monday, or the first working day after. (Working days exclude Saturdays, Sundays and public holidays.)

• For any lost or damaged parcels please contact us immediately.


If you are not completely satisfied with your purchase, please email us and we will reply with instructions and next steps.

If returning an item, the product must not be used and in the original packaging and condition it was delivered or provided. That means no damage, scratches, with original labels, including instructions, guarantee leaflets and other hangtags and wrappings.  Refunds will not be issued for damaged products or products without their original packaging.

Refunds are issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable.

We suggest that you return any items through a service that provides package tracking as we cannot issue refunds for returns that have been lost in transit.

The most common returns are made due to mistakes in sizing while ordering. We recommend checking out our size chart before purchasing to avoid these extra expenses. If you have any further questions please email us.

Any replacement parts ordered are considered final. We do not offer refunds, exchanges, or returns on replacement parts.


PonyCycle® warrants that our products will be free from defects in material and workmanship occurring under normal use for a period of 2 years from the date of purchase. This warranty is available only to the original purchaser of the product and requires a copy of the sales receipt.

This warranty does not cover:

• Damage of any decorated accessories.

• Installation of components, parts, or accessories not originally intended for or compatible with the pony as sold.

• Damage caused by improper assembly per the instructions

• Damage caused by improper or unauthorised repair or maintenance, or storage.

• Misuse, lack of care, mishandling, accident, abuse or other abnormal use; or use of the product other than for its intended purpose.

• Products that have been modified or altered.

• Normal wear and tear.

• Cosmetic issues such as fading or scratching.

• Any labor charges for part replacement or repair.

• Any other cause not arising from defects in material and workmanship.

• Any loss, damage associated with commercial/rent use, heavy load, racing or competition.

Neither the seller nor manufacturer will be responsible or liable for any loss, damage or injury resulting from the direct or indirect use of this product or inability by the purchaser to determine proper use or application of this product.

Wheels, saddles, springs and sound units are quick-wear parts not under warranty. Please click here to purchase these directly.

Our friendly team will get back to you as soon as possible for any emails regarding warranty or returns.

Do you ship to countries outside Australia?

For customers outside of Australia, we ask that you send an email to admin@premiumbrands.com.au with the details of your request.

PonyCycle® Product Care

What do I do if the brake is too loose or too tight?

Please follow our detailed instructions here to loosen or tighten the brakes of your PonyCycle®.

My PonyCycle® is unable to turn, what can I do?

Please open the zipper on the neck and ensure the bolts that connect the two pieces (head and body) are securely fastened, and then close the zipper.

My PonyCycle® isn't going straight, what can I do?

When installing the pony's head, please make sure the wheels are facing straight ahead. If the wheels are facing to the left or right during installation, it will cause the pony to move in the wrong direction when riding.

My PonyCycle® is unable to move forward after being played with, what is the cause?

1. Please check if the hoof is caught in the wheel. If the hoof is caught in the wheel, take it out.

2. Check if the stop ring is in the correct position.
3. Check if foreign objects such as hair, pet hair, etc. is in the wheel and between the fork. If foreign objects are caught, please clean the foreign objects.

4. Do not ride on slippery ground.

5. If none of the above suggestions can solve your problem, please contact us via email and we will get back to you as soon as possible.

How can I clean my PonyCycle®?

PonyCycle® is suitable for spot cleaning only. If your pony gets dirty, please use an upholstery, carpet or multipurpose cleaning spray together with a clean cloth.

1. Spray the cleaner against the stain approx. 10 times.

2. After spraying, wait 5 minutes to allow the cleaner to adequately absorb into the stain.

3. Wipe the stain with a clean cloth, until the stain is wiped up. Once the towel is dirty, replace it with a clean towel if continuing cleaning.